Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.
Your local Customer Service offices are listed below:
|Blackbutt||69 Hart Street, Blackbutt||8.30am - 4.30pm|
|Kingaroy||45 Glendon Street, Kingaroy||8.30am - 4.30pm|
|Murgon||42 Stephens Street West, Murgon||8.30am - 4.30pm|
|Nanango||48 Drayton Street, Nanango||8.30am - 4.30pm|
|Wondai||McKenzie Street, Wondai||8.30am - 4.30pm|
Phone: (07) 4189 9100
Fax: (07) 4162 4806
Post: PO Box 336, Kingaroy Qld 4610
Emergency After Hours Contact
For any 'After Hours' Council emergency, please call (07) 4189 9100 where you will be put through to Council’s after hours call centre. In a life threatening emergency, please call triple zero ‘000’.
All media enquiries should be directed to firstname.lastname@example.org
How to Lodge a Complaint
A request for service is NOT a complaint
What is a request for service?
A request for service is where you want Council to take action. Examples include:
- A barking dog
- A leaking water pipe
- An overflowing waste bin
- A pot hole
- Overgrown allotments
- Road maintenance i.e. Grading needed
- Information requests i.e. Rates Balances
- How to register a dog
- Or another issue requiring Council service
For a request for service, please phone (07) 4189 9100.
What is a complaint?
A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.
The types of complaints dealt with by this process include:
- a complaint about the conduct of a Council employee
- a complaint about a Council service or other administrative action.
- a complaint about a Council decision.
This fact sheet has been prepared to assist anyone who is considering lodging a complaint to the Council.