Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.

Your local Customer Service offices are listed below:

Location

Address

Operating Hours

Blackbutt

69 Hart Street,
Blackbutt

8.30am - 4.30pm

Kingaroy

45 Glendon Street,
Kingaroy

8.30am - 4.30pm

Murgon

42 Stephens Street West,
Murgon

8.30am - 4.30pm

Nanango

48 Drayton Street,
Nanango

8.30am - 4.30pm

Wondai

McKenzie Street,
Wondai

8.30am - 4.30pm

Contact Council by Phone Contact Council by Phone

Customer Service Centre

Phone

Fax

Blackbutt

4189 9100

4162 4806

Kingaroy

Murgon

Nanango

Wondai

 

Emergency After Hours Contacts

Please call 4189 9100 and select from the following options:

  • Press 1 (one) for water or sewerage emergencies 
  • Press 2 (two) for road emergencies
  • Press 3 (three) for public convenience, animal, waste or council building emergencies
  • Press 4 (four) to speak with the visitor information centres
  • Press 5 (five) to leave feedback
  • Press 6 (six) to repeat options

Media Enquiries

All media enquiries should be directed to Council's Social & Corporate Performance Branch on 4189 9539 or by emailing media@southburnett.qld.gov.au

Contact Council Online Contact Council Online

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Please fill in the below form to contact council. Your email will be forwarded through to info@southburnett.qld.gov.au
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How to Lodge a Complaint How to Lodge a Complaint

A request for service is NOT a complaint

What is a request for service?

A request for service is where you want Council to take action. Examples include:

  • A barking dog
  • A leaking water pipe
  • An overflowing waste bin
  • A pot hole
  • Overgrown allotments
  • Road maintenance i.e. Grading needed
  • Information requests i.e. Rates Balances
  • How to register a dog
  • Or another issue requiring Council service

For a request for service, please phone 4189 9100.

What is a complaint?

A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.

The types of complaints dealt with by this process include:

  • a complaint about the conduct of a Council employee
  • a complaint about a Council service or other administrative action.
  • a complaint about a Council decision.

This fact sheet has been prepared to assist anyone who is considering lodging a complaint to Council.

How to lodge an administrative action complaint.