Contact Council
Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.
Your local Customer Service offices are listed below:
| Location | Address | Operating Hours |
|---|---|---|
| Blackbutt | 69 Hart Street, | 8.30am - 4.30pm |
| Kingaroy | 45 Glendon Street, | 8.30am - 4.30pm |
| Murgon | 42 Stephens Street West, | 8.30am - 4.30pm |
| Nanango | 48 Drayton Street, | 8.30am - 4.30pm |
| Wondai | McKenzie Street, | 8.30am - 4.30pm |
Contact Council by Phone
| Customer Service Centre | Phone | Fax |
|---|---|---|
| Blackbutt | 4189 9100 | 4162 4806 |
| Kingaroy | ||
| Murgon | ||
| Nanango | ||
| Wondai |
Emergency After Hours Contacts
Please call 4189 9100 and select from the following options:
- Press 1 (one) for water or sewerage emergencies
- Press 2 (two) for road emergencies
- Press 2 (three) for Airport emergencies
- Press 4 (four) for public convenience, animal, waste or council building emergencies
- Press 5 (five) to speak with the visitor information centres
- Press 6 (six) to leave feedback
- Press 7 (seven) to repeat options
Media Enquiries
All media enquiries should be directed to media@southburnett.qld.gov.au
How to Lodge a Complaint
A request for service is NOT a complaint
What is a request for service?
A request for service is where you want Council to take action. Examples include:
- A barking dog
- A leaking water pipe
- An overflowing waste bin
- A pot hole
- Overgrown allotments
- Road maintenance i.e. Grading needed
- Information requests i.e. Rates Balances
- How to register a dog
- Or another issue requiring Council service
For a request for service, please phone 4189 9100.
What is a complaint?
A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.
The types of complaints dealt with by this process include:
- a complaint about the conduct of a Council employee
- a complaint about a Council service or other administrative action.
- a complaint about a Council decision.
This fact sheet has been prepared to assist anyone who is considering lodging a complaint to Council.