Changes to South Burnett Regional Council’s payment options
South Burnett Regional Council recently underwent a review of payment alternatives offered. The outcome of the review has resulted in direct credits (payments into Council’s bank account) no longer being offered as a payment option.
This means that Council is in the process of closing their current bank account.
This change will not happen immediately. The existing bank account will remain open until 30 June 2020 to allow people time to transition to a different payment alternative.
This change will allow Council to better streamline processes, ensure that money received is allocated to the correct place and assist with prevention of potential fraud.
What does this mean for you?
If you are currently paying amounts into Council’s bank account you will need to transition to an alternative payment method.
FREQUENTLY ASKED QUESTIONS
Q: What payment options does Council Offer?
A: Council will offer the following payment options:
- Australia Post
- Over the counter at any Council office
- Cheque – mail to PO Box 336, Kingaroy, QLD, 4610
Q: What if I want to pay more regularly?
A: For rates notices, regular payments can still be made using BPay. Contact your financial institution if you are unsure how to set up recurring BPay payments.
Q: What happens if I continue to pay into Council’s bank account after the 30 June 2020?
A: As Council will be closing the bank account, any payments made after this date will bounce back into your account.
Q: I don’t really understand. Where do I find out more?
A: Just give our friendly customer service team a call on 4189 9100 or drop in and see us. We are happy to answer any questions and talk you through the change.
For further information regarding changes to Council’s payment options please contact Council’s Finance team on 4189 9100 or email Council.