Billing of Water Consumption
Water Consumption Charges are levied every 6 months and are included on the Quarterly Rate Notices that are issued in February and August each year. Accompanying the rate notice, is a Water Advice that shows details of water meters, readings, dates, consumption and comparative information for your property.
Water Meter Readings are recorded every six (6) months in June/July and December/January each year.
The water consumption for that six month period is then allocated to each “tier” on a meter by meter basis. The volume of water allocated to each “tier”, varies according to the size of the water meter. The Table A below shows the “tier” allocations for each size water meter.
Water Consumption charges are then calculated for each “tier” by multiplying the volume of water used in each “tier”, by the charge per kilolitre for the corresponding “tier”. The Table B below shows the charges per kilolitre for each “tier” for the different water areas in our region. Council has been gradually phasing in uniform charges, with the standardising of all water consumption charges to commence from water readings recorded after June/July 2012.
Table A – Volume of Water allocated to each Tier
Kilolitres Per Tier
0 - 80
81 - 120
121 - 300
301 - 500
501 - 1,700
0 - 128
129 - 192
193 - 480
481 - 800
801 - 2,720
0 - 320
321 - 480
481 – 1,200
1,201 - 2,000
2,001 - 6,800
0 - 520
521 - 780
781 - 1,950
1,951 - 3,250
3,251 - 11,050
0 - 1,200
1,201 - 1,800
1,801 – 4,500
4,501 - 7,500
7,501 - 25,500
Table B – Water Consumption Charges – per Kilolitre (1,000 Litres)
Charge per Kilolitre
Why does the Water Advice look different? Why do rented properties now receive a Water Advice?
The State Government, through the Water Supply (Safety and Reliability) Act 2008 requires Council as a water service provider, to provide ratepayers, tenants and water users in general with a greater level of advice and information than it has in the past. The aim is to ensure that water users are fully informed about their water usage and can therefore better manage their water consumption.
Water accounts that are informative, particularly through the provision of graphic and comparative data, have proven useful in promoting awareness of water consumption and educating water users about the importance of water saving measures.
With the introduction of the new guidelines, the South Burnett Regional Council is trying to encourage customers to save water by providing them with meaningful information about how their water usage compares with other customers, with the goal of triggering a reduction in water use.
The following guides have been developed for customers to better understand the Water Advice that they receive from Council. There is one guide for Property Owners and another guide for Tenants.
Did you receive a Water Usage Notice (Tenant Advice) in error?
The new guidelines oblige Council to send both the property owner and the tenant an Advice of Water Usage.
If you have received a “Tenant” Advice, as well as an “Owners” Advice (Summary of Water Usage Charges) with your rate notice, we ask that you please let Council know.
Council has no way of knowing which properties are owner occupied and which properties are tenanted/rented. So a “Tenant” Advice was sent to all properties where the Mailing address did not match the Property address in Council’s records.
We thank you for your assistance, patience and co-operation.
Please notify Council by Email firstname.lastname@example.org (1300 789 279 or 4189 9100)