Contact Council
Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.
Your local Customer Service offices are listed below:
| Location | Address | Operating Hours |
|---|---|---|
| Blackbutt | 69 Hart Street, Blackbutt | 8.30am - 4.30pm |
| Kingaroy | 45 Glendon Street, Kingaroy | 8.30am - 4.30pm |
| Murgon | 42 Stephens Street West, Murgon | 8.30am - 4.30pm |
| Nanango | 48 Drayton Street, Nanango | 8.30am - 4.30pm |
| Wondai | McKenzie Street, Wondai | 8.30am - 4.30pm |
Contact Council by Phone
Customer Service Centre
Blackbutt - Phone: (07) 4189 9100, Fax: (07) 4162 4806
Kingaroy
Murgon
Nanango
Wondai
Emergency After Hours Contacts
Please call (07) 4189 9100
Media Enquiries
All media enquiries should be directed to media@southburnett.qld.gov.au
How to Lodge a Complaint
A request for service is NOT a complaint
What is a request for service?
A request for service is where you want Council to take action. Examples include:
- A barking dog
- A leaking water pipe
- An overflowing waste bin
- A pot hole
- Overgrown allotments
- Road maintenance i.e. Grading needed
- Information requests i.e. Rates Balances
- How to register a dog
- Or another issue requiring Council service
For a request for service, please phone 4189 9100.
What is a complaint?
A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.
The types of complaints dealt with by this process include:
- a complaint about the conduct of a Council employee
- a complaint about a Council service or other administrative action.
- a complaint about a Council decision.
This fact sheet has been prepared to assist anyone who is considering lodging a complaint to Council.