Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.

Your local Customer Service offices are listed below:

Location Address Operating Hours
Blackbutt 69 Hart Street, Blackbutt 8.30am - 4.30pm
Kingaroy 45 Glendon Street, Kingaroy 8.30am - 4.30pm
Murgon 42 Stephens Street West, Murgon 8.30am - 4.30pm
Nanango 48 Drayton Street, Nanango 8.30am - 4.30pm
Wondai McKenzie Street, Wondai 8.30am - 4.30pm

Contact Council by Phone Contact Council by Phone

Customer Service Centre

Blackbutt - Phone: (07) 4189 9100, Fax: (07)  4162 4806

Kingaroy

Murgon

Nanango

Wondai

Emergency After Hours Contacts

Please call (07) 4189 9100

Media Enquiries

All media enquiries should be directed to media@southburnett.qld.gov.au

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How to Lodge a Complaint How to Lodge a Complaint

A request for service is NOT a complaint

What is a request for service?

A request for service is where you want Council to take action. Examples include:

  • A barking dog
  • A leaking water pipe
  • An overflowing waste bin
  • A pot hole
  • Overgrown allotments
  • Road maintenance i.e. Grading needed
  • Information requests i.e. Rates Balances
  • How to register a dog
  • Or another issue requiring Council service

For a request for service, please phone 4189 9100.

What is a complaint?

A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.

The types of complaints dealt with by this process include:

  • a complaint about the conduct of a Council employee
  • a complaint about a Council service or other administrative action.
  • a complaint about a Council decision.

This fact sheet has been prepared to assist anyone who is considering lodging a complaint to Council.

How to lodge an administrative action complaint.