Contact Council
Council is committed to providing all customers with timely and efficient service. If you would like to arrange an appointment with a specific council officer please contact your local council office in advance to ensure the availability of that person.
Your local Customer Service offices are listed below:
| Location | Address | Operating Hours |
|---|---|---|
| Blackbutt | 69 Hart Street, | 8.30am - 4.30pm |
| Kingaroy | 45 Glendon Street, | 8.30am - 4.30pm |
| Murgon | 42 Stephens Street West, | 8.30am - 4.30pm |
| Nanango | 48 Drayton Street, | 8.30am - 4.30pm |
| Wondai | McKenzie Street, | 8.30am - 4.30pm |
Contact Council by Phone
| Customer Service Centre | Phone | Fax |
|---|---|---|
| Blackbutt | 4189 9100 | 4162 4806 |
| Kingaroy | ||
| Murgon | ||
| Nanango | ||
| Wondai |
Emergency After Hours Contacts
Please call 4189 9100 and select from the following options:
- Press 1 (one) for water or sewerage emergencies
- Press 2 (two) for road emergencies
- Press 2 (three) for Airport emergencies
- Press 4 (four) for public convenience, animal, waste or council building emergencies
- Press 5 (five) to speak with the visitor information centres
- Press 6 (six) to leave feedback
- Press 7 (seven) to repeat options
Media Enquiries
All media enquiries should be directed to Council's Social & Corporate Performance Branch on 4189 9539 or by emailing media@southburnett.qld.gov.au.
Please note this number is only to be used for media enquiries, all other enquiries on this number will be asked to contact Council directly on 4189 9100.
How to Lodge a Complaint
A request for service is NOT a complaint
What is a request for service?
A request for service is where you want Council to take action. Examples include:
- A barking dog
- A leaking water pipe
- An overflowing waste bin
- A pot hole
- Overgrown allotments
- Road maintenance i.e. Grading needed
- Information requests i.e. Rates Balances
- How to register a dog
- Or another issue requiring Council service
For a request for service, please phone 4189 9100.
What is a complaint?
A complaint is an expression of dissatisfaction, orally or in writing, by a person who is directly affected by an administrative action of Council or its staff, including a failure to take action.
The types of complaints dealt with by this process include:
- a complaint about the conduct of a Council employee
- a complaint about a Council service or other administrative action.
- a complaint about a Council decision.
This fact sheet has been prepared to assist anyone who is considering lodging a complaint to Council.