Water Turned Off at
Estimated Restoration Time
Nanango - Interrtuption due to maintenance
Customer Service Standards
The purpose of the Customer Service Standards (CSS) document is to describe South Burnett Regional Council’s water and wastewater customer services and standards in accordance with the Water Supply (Safety and Reliability) Act 2008 and Australian Drinking Water Guidelines 2014.
Council’s CSS document provides:
- an explanation of the services offered for drinking water, wastewater collection and treatment. General information is also provided about the provision of trade waste services; however trade waste customers are expected to have individual contracts with Council that will contain information specific to their requirements
- information on a range of customer service processes including connections, metering, billing managing maintenance work, complaints and dispute resolution
- a list of key performance indicators and targets to express the level of service Council aims to deliver to its customers and the environment. This includes standards for drinking water quality, water pressure, water supply interruptions, wastewater overflows and odours, response times and repair completion times.
This document also sets out our shared rights and responsibilities.
Overall, the Customer Service Standards inform customers of the service that they can expect to receive from South Burnett Regional Council, and the obligations of customers in relation to their use of the water and wastewater systems. The document is available to all customers. It applies to all customers who do not have a specific or individual contract with Council for supply of water and wastewater services.