Planned Maintenance Planned Maintenance

Planned Maintenance

Status

Properties Affected

Water Turned Off at

Estimated Restoration Time

Further Information

Nanango - Interrtuption due to maintenance

Nil        

 

Customer Service Standards

The purpose of the Customer Service Standards (CSS) document is to describe South Burnett Regional Council’s water and wastewater customer services and standards in accordance with the Water Supply (Safety and Reliability) Act 2008 and Australian Drinking Water Guidelines 2014.

Council’s CSS document provides:

  • an explanation of the services offered for drinking water, wastewater collection and treatment. General information is also provided about the provision of trade waste services; however trade waste customers are expected to have individual contracts with Council that will contain information specific to their requirements
  • information on a range of customer service processes including connections, metering, billing managing maintenance work, complaints and dispute resolution
  • a list of key performance indicators and targets to express the level of service Council aims to deliver to its customers and the environment. This includes standards for drinking water quality, water pressure, water supply interruptions, wastewater overflows and odours, response times and repair completion times.

This document also sets out our shared rights and responsibilities.

Overall, the Customer Service Standards inform customers of the service that they can expect to receive from South Burnett Regional Council, and the obligations of customers in relation to their use of the water and wastewater systems. The document is available to all customers. It applies to all customers who do not have a specific or individual contract with Council for supply of water and wastewater services.

Trade waste Trade waste

Businesses wishing to discharge trade waste into council's sewer require a "Trade Waste Permit".

Trade Waste

Documents

Water Consumption Charges for Residents Water Consumption Charges for Residents

The net cost associated with the reticulation of water supply in each scheme will be funded by a per kilolitre charge (consumption charge) for every kilolitre of water used as measured by a meter. Meters shall be read as near as practicable to 30 June and 31 December each year, but generally throughout the months of June and December. Water Consumption charges will be included on each six monthly rate notice.

This charge for all schemes excluding Proston Rural Water Supply Scheme is based on a
tier system calculated on the volume of water used in kilolitres. The step system rewards
households with low water usage and penalises households with high water usage.
 
Council believes that the higher consumption charge for higher steps will be a significant incentive for residents to conserve water and implement water saving devices.
 
In the case of the Proston Rural Water Supply Scheme a flat per kilolitre charge for every kilolitre of water used as measured by a meter will apply.
 

Tier Range Limits

Meter Size Kilolitres per Teir
Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6
20 mm 0 - 80 81 - 120 121 - 300 301 - 500 501 - 1,700 > 1,700
25mm 0 - 128 129 - 192 193 - 480 481 - 800 801 - 2,720 > 2,720
32/40 mm 0 - 320 321 - 480 481 - 1,200 1,201 - 2,000 2,001 - 6,800 > 6,800
50/80 mm 0 - 520 521 - 780 781 - 1,950 1,951 - 3,250 3,251 - 11,050 > 11,050
100 mm 0 - 1,200 1,201 - 1,800 1,801 - 4,500 4,501 - 7,500 7,501 - 25,500 > 25,500

 

Charges per Kilolitre for Water Used

Water Area Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6
Blackbutt 1.42 1.90 2.20 2.40 2.70 2.70
Kingaroy 1.42 1.90 2.20 2.40 2.70 2.70
Kumbia 1.42 1.90 2.20 2.40 2.70 2.70
Murgon 1.42 1.90 2.20 2.40 2.70 2.70
Nanango 1.42 1.90 2.20 2.40 2.70 2.70
Proston 1.42 1.90 2.20 2.40 2.70 2.70
Proston Rural 1.47 1.47 1.47 1.47 1.47 1.47
Wondai/Tingoora 1.42 1.90 2.20 2.40 2.70 2.70
Wooroolin 1.42 1.90 2.20 2.40 2.70 2.70